Assistant Advice Worker

Website Europia_UK Europia

Support, Empower, Train and Represnt European Expats in Greater Manchester


for Europia Support Project

Job Summary

Salary: National Living Wage rate £8.45 (will increase in November 2017).

Working Week: Tuesday – Saturday, 16 hours (1-2 Saturdays every month). Working hours within the week will be flexible to suit the business/candidate. May occasionally be asked to support an event on an evening or weekend and therefore flexibility would be advantageous

Start Date: Early October, 6 months Fixed Term Contract with possible extension for another 6 months (dependent on funding)

Location: Will be working out of our main office in Manchester. But regular travel to Salford, Tameside and Bolton may be expected to hold advice surgeries.

Note: After 6 months, there will be a pay rise or paid training provided in Advice Giving.

References: References will be required prior to you attending a final interview with the Panel (which will be subject to your success at mock stage)


Europia Support is an Advice Advocacy Information and Guidance(AAIG) project which aims to support European Expats in Greater Manchester. This project has been run on a voluntary basis for the past 4 years. We have now received funding from Big Lottery for a 6month trial project.  Our aim is to develop a holistic support session which caters to the diverse community needs.


Principle Duties/ Tasks and Responsibilities:

  • Work with the team to ensure smooth working and service delivery
  • Plan and host community workshops, drop-in and advice sessions
  • Plan, organise and manage own workload to ensure your contribution to the completion of the outcomes outlined below
  • Develop strong links with the organisations in Greater Manchester and engage with the local council staff and other charities
  • Learn to use Advice Pro Software and maintain high-quality case notes
  •  Liaise with our qualified advisers (Norman and Nadia) to provide high-quality advice
  •  Work with volunteers (help in recruiting volunteers)
  •  Communicate effectively with interpreters
  •  Work independently and with own initiative under supervision
  • Provide excellent, confidential and professional customer service

Essential Skills:
· Awareness of provisions of the Data Protection Act & confidentiality standars and be able to apply these within the organisation
· Strong level of competency in Excel, Word and Outlook and computerised accounting software
· Good keyboard skills
· Good communication and listening skills
· Strong organisational skills used in planning own work
· Calm and professional disposition
· Self-motivated and enthusiastic
· Ability to work under pressure and meet target and deadlines
· Able to work in a busy office environment that often demands high levels of concentration
· Able to respond effectively to changing priorities
· Able to manage high volume of workload
· Able to work effectively with minimal management guidance/ supervision
· Willingness to accept responsibility with strong ability to reflect
· Ability to plan your own work, work on your own initiative and meet deadlines
· Ability to manage pressure and conflicting demands and prioritise tasks and workloads
· Excellent Oral and written English along with Professional communication skills
· Demonstrate tact, discretion and respect for confidentiality
· Elementary level Project Management skills

Desirable Skills:
· Worked in voluntary sector
· Can speak one or more European languages
· Experience of managing and hosting events and workshops
· Experience of report writing
· Experience of conducting community consultation
· Knowledge of Advice giving organisations in Greater ManchesterKnowledge of Hate Crime and how to report it

Job Outcomes:

  • Enable access to AAIG service to the Vulnerable and hard to reach individuals of European Expats communities
  •  Through Europia’s existing campaigns, improve the awareness and reporting of Hate Crime
  •  Manage marketing, promotions and advertising with the support of our Social Media Manager
  •  Make new contacts with European groups, organisations and individuals to promote our free service.
  •  establish links with other organisations giving advice and set up a referral system
  •  Represent Europia at local events and conferences
  •  Have to support minimum 17 community members (clients) every month
  •  write monthly reports (including case studies) and project updates

How to apply: send your up-to-date C.V  to

Closing date: 26th of September 2017

Recruitment process:

* Based on C.V candidates will be shortlisted by our recruitment partner and shortlisted by

the end of September 2017.

* All the short-listed candidates have to submit references by the 1st of October to Europia

* Interviews will be held on 6th and 7th of October with a panel of three delegates



To apply for this job email your details to

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