Assistant Advice Worker

Website Europia_UK Europia

Support, Empower, Train and Represnt European Expats in Greater Manchester

ASSISTANT ADVICE WORKER

for Europia Support Project

Job Summary

Salary: National Living Wage rate £8.45 (will increase in November 2017).

Working Week: Tuesday – Saturday, 16 hours (1-2 Saturdays every month). Working hours within the week will be flexible to suit the business/candidate. May occasionally be asked to support an event on an evening or weekend and therefore flexibility would be advantageous

Start Date: Early October, 6 months Fixed Term Contract with possible extension for another 6 months (dependent on funding)

Location: Will be working out of our main office in Manchester. But regular travel to Salford, Tameside and Bolton may be expected to hold advice surgeries.

Note: After 6 months, there will be a pay rise or paid training provided in Advice Giving.

References: References will be required prior to you attending a final interview with the Panel (which will be subject to your success at mock stage)

Background:

Europia Support is an Advice Advocacy Information and Guidance(AAIG) project which aims to support European Expats in Greater Manchester. This project has been run on a voluntary basis for the past 4 years. We have now received funding from Big Lottery for a 6month trial project.  Our aim is to develop a holistic support session which caters to the diverse community needs.

 

Principle Duties/ Tasks and Responsibilities:

  • Work with the team to ensure smooth working and service delivery
  • Plan and host community workshops, drop-in and advice sessions
  • Plan, organise and manage own workload to ensure your contribution to the completion of the outcomes outlined below
  • Develop strong links with the organisations in Greater Manchester and engage with the local council staff and other charities
  • Learn to use Advice Pro Software and maintain high-quality case notes
  •  Liaise with our qualified advisers (Norman and Nadia) to provide high-quality advice
  •  Work with volunteers (help in recruiting volunteers)
  •  Communicate effectively with interpreters
  •  Work independently and with own initiative under supervision
  • Provide excellent, confidential and professional customer service

Essential Skills:
· Awareness of provisions of the Data Protection Act & confidentiality standars and be able to apply these within the organisation
· Strong level of competency in Excel, Word and Outlook and computerised accounting software
· Good keyboard skills
· Good communication and listening skills
· Strong organisational skills used in planning own work
· Calm and professional disposition
· Self-motivated and enthusiastic
· Ability to work under pressure and meet target and deadlines
· Able to work in a busy office environment that often demands high levels of concentration
· Able to respond effectively to changing priorities
· Able to manage high volume of workload
· Able to work effectively with minimal management guidance/ supervision
· Willingness to accept responsibility with strong ability to reflect
· Ability to plan your own work, work on your own initiative and meet deadlines
· Ability to manage pressure and conflicting demands and prioritise tasks and workloads
· Excellent Oral and written English along with Professional communication skills
· Demonstrate tact, discretion and respect for confidentiality
· Elementary level Project Management skills

Desirable Skills:
· Worked in voluntary sector
· Can speak one or more European languages
· Experience of managing and hosting events and workshops
· Experience of report writing
· Experience of conducting community consultation
· Knowledge of Advice giving organisations in Greater ManchesterKnowledge of Hate Crime and how to report it

Job Outcomes:

  • Enable access to AAIG service to the Vulnerable and hard to reach individuals of European Expats communities
  •  Through Europia’s existing campaigns, improve the awareness and reporting of Hate Crime
  •  Manage marketing, promotions and advertising with the support of our Social Media Manager
  •  Make new contacts with European groups, organisations and individuals to promote our free service.
  •  establish links with other organisations giving advice and set up a referral system
  •  Represent Europia at local events and conferences
  •  Have to support minimum 17 community members (clients) every month
  •  write monthly reports (including case studies) and project updates

How to apply: send your up-to-date C.V  to hello@europia.org.uk

Closing date: 26th of September 2017

Recruitment process:

* Based on C.V candidates will be shortlisted by our recruitment partner and shortlisted by

the end of September 2017.

* All the short-listed candidates have to submit references by the 1st of October to Europia

* Interviews will be held on 6th and 7th of October with a panel of three delegates

 

 

To apply for this job email your details to hello@europia.org.uk

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